![]() ![]() ![]() Microsoft's Twitter team even sent a personalized follow-up message asking how the installation went.įacebook Messenger support was even slower. I asked how to download the new Microsoft Edge browser and received a thorough reply with the appropriate link in 43 minutes. Microsoft's social media support got the job done, although it wasn't the fastest to respond to my questions. By the end, I was pretty happy with the experience. The exchange felt impersonal to start, but Judy warmed up, with a strange but endearing quirkiness. Once connected, Judy entered the Pen & Windows Ink settings and, after some fiddling, got me to the correct drop-down menus, where I could adjust those settings to my liking. I complied (despite it being a fairly simple task), and she sent straightforward steps on how to grant her control. I asked about remapping the buttons on my Surface Pen, and Judy immediately recommended that she take remote access of my Surface Go. When the virtual helper ran out of ideas, it handed me over to Judy Anne, who entered the chat within seconds at 11:45 p.m. When I asked about adjusting Surface Pen shortcuts, the chatbot showed me several related topics, but they were too specific and left out the correct answer. I had mixed results with the virtual assistant. If you don't want to talk to a human, you can try direct-messaging a virtual assistant through the Answer Desk (there is a separate option for people with disabilities). quickly got results for my questions about the Surface Pen and downloading the new Edge browser from Microsoft's support hub, but I needed help from the forum to figure out how to disable my Surface Go's front-facing camera. Microsoft technical support will never ask that you pay for support in the form of Bitcoin or gift cards.”.Error and warning messages from Microsoft never include a phone number. If a pop-up or error message appears with a phone number, don’t call the number.Any communication with Microsoft has to be initiated by you. “Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to provide technical support to fix your computer.Bring your computer to a reputable repair shop to have it checked for viruses and other potential harmful programs. If you should get this pop-up on your computer, DO NOT respond to the phone number listed. If people allow them access to their computer, the scammer can install malware, ransomware, or other unwanted programs that can steal personal information. This type of scammer attempts to get people to pay them to fix these “problems” on their computer. Tech support scammers deceive people into thinking that their computer has been “hacked” or “infected” and they will fix the problem for them. People have also been told to withdraw cash and mail it to an address that the person gives them. Often times these individuals take over control of a person’s computer and can view vital personal and banking information. ![]() If the number is called, the person is instructed to purchase gift cards and relay the information to the person at the other end of the call. The user is instructed to call a phone number listed in the pop-up. An ongoing scam has been identified wherein an error message claiming to be from Microsoft pops up on a user’s computer to inform them that their device has been infected or hacked. ![]()
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